In case you are not able to troubleshoot the error, and the problem still persists, then contact support team with the Log files.This Enterprise Desktop Management Software provides Software Deployment, Patch Management, Asset Management, Remote Desktop Sharing, Service Pack Deployment, Configurations, Active Directory Reports, User Logon Reports and Windows System Tools. Note: If a proxy connection is enabled between agents and server, disable the connection to check the connectivity. If you still can not reach the Endpoint Central server, then verify the port numbers that needs to be open on the Endpoint Central firewall.You can open the Central server console from agent machine to check the connectivity. Ping the server ip ( ip:port) using browser and see if it gets connected.Tracing route to 22.110.0.1 over a maximum of 30 hopsġ 157.54.48.1 reports: Destination net unreachable. There is probably a router configuration problem or the 22.110.0.0 network does not exist (a bad IP address). In the following example, the default gateway has determined that there is not a valid path for the host on 22.110.0.1. The TRACERT command can be used to determine where a packet stopped on the network. The TRACERT diagnostic utility determines the route taken to a destination by sending Internet Control Message Protocol (ICMP) echo packets with varying IP Time-To-Live (TTL) values to the destination.Open command prompt and type " tracert" followed by server's IP address.You need to verify the following the steps mentioned below : Ports blocked on the firewall of the Endpoint Central Server/Distribution Server.Computer on which Endpoint Central Server/Distribution Server has been installed has been shutdown.Endpoint Central Server/Distribution Server has been migrated. Endpoint Central Server/Distribution Server has been configured with a new IP address.Endpoint Central Server/Distribution Server has been Stopped.You will encounter this error due to one or more of the following reasons: You get an Error "Server Not Reachable!", during the process. You have problems in reaching the Endpoint Central server or Distribution Server, and you run the "Agent Diagnostic Tool". Endpoint Central Server Not Reachable! Problem
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